William won my trust from the moment I spoke with him on the phone even before I later arrived at the dealership to buy in-stock parts as well as special order parts. He listened carefully to my needs for replacement parts for my 1994 ElectraGlide and then patiently and diligently searched inventory and catalogs until my requirements were satisfied. William even volunteered to get help from a technician in the service department to advise me about disassembly of the fuel supply valve on my gas tank. Thanks for going the extra mile! (Employee: William Franco)